Introduction and Acceptance of Terms

Welcome to the Pink Leaf book website. By accessing this website and purchasing our book, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. This website is operated by Samuel Kuria, author of Pink Leaf, a book focused on health and positive living for families affected by cancer. Our business is registered and operates from Thika, Kenya, and we serve customers both within Kenya and internationally.

If you do not agree with any part of these terms, please do not use this website or make any purchases. These terms constitute a legally binding agreement between you as the customer and Samuel Koria as the seller, and they govern all aspects of your relationship with our business including browsing, purchasing, payment processing, delivery, returns, and dispute resolution.

Business Information and Contact Details

This website and the book Pink Leaf are owned and operated by Samuel Koria, a registered author and business operator based in Thika, Kenya. All business correspondence, inquiries, complaints, and legal notices should be directed to our official contact channels. You can reach us via WhatsApp at 0743306886 or through email at jane.framer.expert@gmail.com for any questions regarding your orders, the book content, payment issues, or any other matters related to your purchase.

We are committed to responding to all customer inquiries within forty-eight hours during business days, which are Monday through Friday, excluding Kenyan public holidays. Our physical operations are based in Thika, Kenya, and while we primarily operate online, customers who wish to meet in person for book collection or other matters may arrange appointments through our contact channels.

Product Description and Accuracy

Pink Leaf is a book written by Samuel Koria that focuses on health and positive living, specifically designed to provide encouragement and insight for families affected by cancer. The book is intended to offer hope, practical advice, and emotional support during difficult times. All descriptions, images, and information about the book displayed on this website are provided to give you an accurate representation of the product you are purchasing. We make every effort to ensure that the book cover images, page count, ISBN number, content descriptions, and other details are accurate and up to date.

However, we cannot guarantee that your computer or mobile device will accurately display the colors of the book cover as they appear in the physical product due to variations in screen settings and display capabilities. The book is sold as a physical product unless otherwise specified, and what you receive will be the complete printed book as described on the product page.

Pricing and Payment Terms

All prices displayed on this website are quoted in Kenyan Shillings (KES) unless otherwise indicated for international customers, who may see prices in other currencies depending on their location and payment method. The standard price for Pink Leaf is KES 800 per copy for customers in Kenya, while international pricing may vary based on shipping costs and currency exchange rates. The prices displayed include the cost of the book itself but do not include delivery or shipping fees, which will be calculated and displayed separately during the checkout process based on your delivery location.

Order Processing and Confirmation

When you place an order through our website, you will receive an automated email confirmation acknowledging that we have received your order request. This confirmation email does not constitute acceptance of your order; it is merely an acknowledgment that your order has been submitted to our system. Your order becomes a binding contract only when we send you a second email confirming that your payment has been received and your order is being processed for shipment. This process typically occurs within twenty-four hours for M-Pesa and Airtel Money payments, and within two to three business days for bank transfers, depending on banking processing times.

Delivery and Shipping Policy

For customers within Kenya, we offer delivery services to all major towns and cities, with delivery times typically ranging from two to five business days depending on your location. Nairobi, Thika, and other nearby areas generally receive deliveries within two to three business days, while more remote locations may take up to five to seven business days. We work with reputable courier services and logistics partners who are experienced in handling books and printed materials with care.

Returns, Refunds, and Cancellations

We want you to be completely satisfied with your purchase of Pink Leaf, and we stand behind the quality of our book. If you receive a damaged book, a book with printing defects, or if the wrong item was sent to you due to our error, we will gladly accept returns and provide a full refund or replacement. To initiate a return for a damaged or defective book, you must contact us within seven days of receiving your delivery, providing photographic evidence of the damage or defect along with your order number.